Terms and Conditions
Intellectual Property
All intellectual property rights associated with the platform, including the design, content, logos, trade names, software and functionalities, belong exclusively to MagnoLogic.
User-generated content will remain the property of the user, but by posting it on the platform, a non-exclusive license is granted for operational and promotional purposes.
Limitations of Liability
MagnoLogic shall not be liable for:
- Interruptions or failures in the service due to technical factors, maintenance or external causes.
- Data loss caused by user error or external attacks.
- Damages arising from inappropriate use of the platform.
Modifications to the Terms
MagnoLogic may modify these terms and conditions at any time.
Changes will be communicated with prior notice via the platform or email.
Your continued use of the platform following the changes constitutes acceptance of the new terms.
Security Incident Response
Notifications
In the event of a security breach that compromises information, MagnoLogic will notify affected users with corrective actions and instructions to mitigate risks.
Recovery Protocols
The platform has recovery plans in place to minimize disruption in the event of major incidents.
Technical Support
Request Management
Support requests are addressed as soon as possible after creation.
The user can keep only one consultation open at a time, ensuring efficient and dedicated care.
Closure of Consultations
Queries are closed:
- When the user indicates that the problem has been resolved.
- By the technical support team when the query is solved.
- Automatically, if the query is not updated for 14 days.
Availability and Response
During evening or off-peak hours, responses may take longer than usual.
The platform prioritizes urgent cases related to access, payments, and critical technical issues.
Record of Queries
Each interaction generates a unique ticket associated with the user's account.
Records are used only to improve care and are not shared with third parties.
